Build with AI
Map a small automation, handle missing inputs, and assign the review step.
Complete AI foundations or understand inputs and outputs.
Understand
A useful workflow has a trigger, a sequence, and an outcome. Example: a support email arrives → identify the topic → retrieve approved guidance → draft a reply → a person reviews it.
Apply judgment
Separate generating an answer from taking an action. Drafting a reply is reversible. Sending it, changing an account, or issuing a refund may need approval. Give each step only the information and permissions it needs.
Try it yourself
Try it: sketch four steps for one workflow. Add a failure branch for missing information and mark where a person must review. Measure time per task before and after a small pilot; include review time.
What should happen when key information is missing?
Choose the answer that best fits.