# Build with AI

> Map a small automation, handle missing inputs, and assign the review step.

Complete AI foundations or understand inputs and outputs.

## Understand

A useful workflow has a trigger, a sequence, and an outcome. Example: a support email arrives → identify the topic → retrieve approved guidance → draft a reply → a person reviews it.

## Apply judgment

Separate generating an answer from taking an action. Drafting a reply is reversible. Sending it, changing an account, or issuing a refund may need approval. Give each step only the information and permissions it needs.

## Try it yourself

Try it: sketch four steps for one workflow. Add a failure branch for missing information and mark where a person must review. Measure time per task before and after a small pilot; include review time.